The Patient Experience
Your Journey
with Refrom
From first contact to long-term follow-up, every step is guided, supported, and designed around you.
01
Initial Enquiry
Day 1
Every journey begins with a confidential conversation. Contact our admissions team by telephone, email, or through our enquiry form. A dedicated admissions coordinator will respond within 24 hours to understand your situation, answer initial questions, and guide you through next steps.
What This Involves
- Confidential initial consultation
- Review of medical history summary
- Discussion of programme options
- Initial assessment of suitability
02
Clinical Assessment
Week 1
If your needs align with what Refrom can offer, we proceed to a comprehensive clinical assessment. This may be conducted in person at our facility, or in some cases remotely in advance of arrival. Our multidisciplinary team evaluates your physical condition, medical history, and recovery objectives.
What This Involves
- Multidisciplinary clinical evaluation
- Review of imaging, reports, and specialist letters
- Physiological and functional assessment
- Psychological assessment where appropriate
03
Programme Design
Week 1–2
Following assessment, our clinical team designs a bespoke rehabilitation programme tailored specifically to you. This includes daily therapy schedules, nutritional protocols, psychological support, and clearly defined milestones. The programme is shared with you for discussion and refinement before commencement.
What This Involves
- Personalised therapy schedule
- Clinical goal-setting with measurable milestones
- Nutritional and wellness protocol
- Communication plan with your home care team
04
Arrival & Orientation
Day of Arrival
Your arrival at Refrom is carefully managed to be as seamless as possible. A personal care coordinator will meet you and ensure your suite, therapy schedule, and support team are all fully prepared. The first 24 hours are devoted to orientation, settling in, and baseline measurements.
What This Involves
- Private transfer arrangements
- Personal care coordinator introduction
- Suite orientation and comfort setup
- Baseline clinical measurements
05
Active Rehabilitation
Programme Duration
Your rehabilitation programme commences the morning following arrival. Typically comprising 4–6 hours of active therapy per day, each session is supervised by specialist therapists and adjusted in response to your progress. Weekly clinical reviews ensure the programme remains optimally calibrated.
What This Involves
- Daily supervised therapy sessions
- Weekly clinical review meetings
- Continuous progress monitoring
- Alpine outdoor therapy integration
06
Discharge Planning
Final 2 Weeks
As your programme approaches completion, we begin preparing for your transition home. This includes a detailed discharge plan, continuation exercise programme, nutritional guidance, and handover documentation for your home care team or referring physician.
What This Involves
- Personalised discharge plan
- Home exercise and activity programme
- Nutritional continuity guidance
- Full clinical handover documentation
07
Follow-Up Care
Up to 12 Months
Our relationship does not end at departure. Refrom maintains regular clinical contact with all patients following discharge, providing telephone and video consultations, progress assessments, and programme adjustments as your recovery continues at home.
What This Involves
- Post-discharge telephone consultations
- 3-month, 6-month & 12-month review
- Ongoing communication with home physicians
- Re-admission support if required
Ready to Begin?
Take the First Step
Contact our admissions team to begin a confidential conversation about how Refrom can support your recovery.
Make an Enquiry